Return and Exchange Policy
Return & Exchange Policy
At Forest, Stone & Sea, we want you to feel connected to your purchase. If something isn’t right, we’re happy to assist with returns or exchanges under the following conditions:
Eligibility for Returns & Exchanges
- Returns must be initiated within 14 days of receiving your order.
- Items must be unused, in their original condition, and include all original packaging.
- Certain items, such as custom-made or final sale items, are not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please reach out to us within 7 days of delivery. To process a claim, email us at [foreststoneandsea@gmail.com] with:
- Photos of the damaged item(s).
- Photos of the shipping box and original packaging.
- Your order number and a brief description of the issue.
We will review your claim and arrange for a replacement, exchange, or refund.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect item).
- We recommend using a trackable shipping service and keeping your receipt.
- Once we receive and inspect the return, we will process your refund or exchange within 5-7 business days.
For any questions, feel free to contact us at [foreststoneandsea@gmail.com]. Thank you for supporting our small business!